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Are my privacy and credit card information protected? |
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When will my credit card be charged? |
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Are there any charges if I cancel my order? |
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Will I receive an invoice or other proof of purchase when I
place my order? |
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What if I am not satisfied with my purchase? |
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What is the warranty? |
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How do I find the products I want to purchase in the store? |
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How do I know if the products I want are in stock? |
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How do I purchase products in the on-line store? |
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What happens to the items in my shopping cart if I visit another
web site? |
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Will my order be taxed? |
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How are the shipping charges calculated? |
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How will my order be shipped? |
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When will my order be shipped? |
| What payment methods
are available? |
| Why does Beyond Bikes rock so
much harder than Supergo, Jenson USA and AE Bikes? |
Are my privacy and credit card information protected?
Absolutely. Please see our Privacy
Statement and On-line Shopping
Security for additional information.
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When will my credit card be charged?
Your credit card will be charged on the day your order is shipped. If your order is
shipped the same day you place your order, your card will be charged on that day, otherwise
your card will be charged on the day the shipment leaves our warehouse.
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Are there any charges if I cancel my order?
You may cancel your order at any time prior to shipment without charge.
If your order has already shipped, you will be charged for shipping and a 15% restocking fee.
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Will I receive an invoice or other proof of purchase?
An invoice is provided online at the time you place your order. We also include a packing slip
with your shipment. You will also receive a confirmation email when your order is shipped that
provides order information and instructions on how to track your shipment.
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What if I am not satisfied with my purchase?
If you are not satisfied with your purchase, return the item or items you ordered and
we will issue you a refund. The item must be in its original packaging, unused, and as new.
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What is your warranty policy?
Please see the Product Warranty
information.
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How do I find the products I want to purchase?
Check out the ordering and product search tips section of this site.
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How do I know if the products I want are in stock?
Unless otherwise indicated, all products are in stock and shipped within 1-2
business days. (On our site, we list things as shipping in 0-2 business days. ONE-2 business
days is more accurate, but we need to be consistent). Please note your credit card will not
be charged until the actual date of shipment and an e-mail confirmation message with
shipping date information is sent within one business day for all orders received.
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How do I purchase
products online?
Click Here for instructions and illustrations.
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What happens to the items in my shopping cart if I visit
another web site?
Your shopping cart will be stored for 20
minutes if you navigate away from our site in the same browser. After 20 minutes,
your session expires and your shopping cart contents are lost.
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Will my order be taxed?
At this time, orders with a ship-to destination in California include 8.25% sales tax.
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How are the shipping charges calculated?
Shipping charges are calculated by a combination of weight, destination, and shipping method.
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How will my order be shipped?
Orders to street addresses within the contiguous United States are shipped by standard UPS
ground service, or the service option you select. Shipments to PO Boxes, APO's and orders
shipping outside the contiguous 48 United States are sent via USPS Express Mail or Priority Mail.
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When will my order be shipped?
An acknowledgement will be sent via e-mail confirming our receipt of your order
and the scheduled shipping date. Most items are in stock. Orders paid for by money
order or cashiers check require 3 business days for processing after payment is received.
You will be contacted again if your shipment is delayed for any reason.
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What payment methods are available?
Master Card, Visa, American Express, and Discover cards are accepted.
If you prefer to pay by U.S. company check, money order or cashiers check, orders
can be submitted by phone (800-BIKE-911) or fax (858-XXX-XXXX). For fax orders, we
will acknowledge the receipt of your order and advise the total, including shipping
charges and taxes, if applicable. Payment can then be mailed to Beyond Outside, Inc.
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Why we rock
We are simply the best online spot on the internet for hot deals, reliability,
and great customer service. Our mechanics have over 35 years of combined experience. |
